TERMS & CONDITIONS
1. General
1.1 For purposes of these General Terms and Conditions and elsewhere on the website, "Laatlam" means Laatlam Gifting Company; email address: orders@laatlamgifts.co.za
2. Application
2.1 These General Terms and Conditions will apply to any and all agreements and legal relations pursuant to which Laatlam acts as supplier of items.
3. Product specifications; pricing; typographical errors
3.1 Laatlam will not be required to execute an order or compensate a buyer for any loss if Laatlam made an error when presenting the item, formulating its characteristics or specifications, or stating its price, and
i) it should have been clear to the buyer that such involved a printing or clerical error; or ii) if the buyer should not, under the circumstances, have reasonably relied on Laatlam delivering quoted item, with stated characteristics, at this price.
4. Prices
4.1 Products sold by Laatlam are billed in Rands and include VAT.
5. Market
5.1 Items are currently delivered to buyers in the Republic of South Africa. Purchase agreements are concluded with natural persons not acting in the course of a profession or business only. Therefore any VAT charged will not at any time be refunded.
6. Costs of Delivering the Items
6.1 All prices of the items posted on the website are exclusive of delivery costs.
6.2 Delivery costs will be stated separately when settling the order and may vary daily and for each order.
7. Delivery and Delivery Period
7.1 Laatlam shall endeavour to supply the items ordered to the delivery address within 5 - 10 working days of the order confirmation and the required receipt of payment, unless otherwise stated. Prior to delivering an order, the customer may be contacted to verify the correctness of the order. This may cause some delay in delivery. When registering, buyers must state a telephone number on which they can be reached during the day (such as their number at work or a mobile phone number), so that the delay, if any, will be as short as possible.
7.2 Laatlam shall arrange delivery by post or dispatch orders in any other way, at Laatlam's sole discretion. Note that a signature will be required for receipt of all residential deliveries.
7.3 Laatlam uses third party couriers to deliver goods. A valid proof of delivery or courier run-sheet will be conclusive proof that the parcel was delivered to the address provided on the order. It is the customer’s responsibility to ensure the accuracy of the delivery address.
7.4 Addresses may be amended on a customer’s My Orders page. In the event that no amendment is possible from this page, the goods may already be in transit and an address change may not be possible. Address changes after goods have already been processed may incur additional shipping charges.
7.5 The onus is on the Customer to inform Laatlam if an order or part of an order is undelivered within 30 calendar days from the date of sale. Laatlam will not entertain any claim for undelivered items outside of 30 calendar days from the date of sale where a valid dispatch reflects against the order.
8. Stock Availability
8.1 Stock on offer is limited. Laatlam shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Laatlam shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.
8.2 Laatlam shall endeavour to fulfil a customer’s order to the best of their abilities. However, circumstances outside of Laatlam’s control may arise where a customer’s order may not be fulfilled e.g. damaged stock or stock unavailability from Laatlam’s supplier. In cases like these, Laatlam shall only be liable to refund the customer’s monies paid.
9. Payment & Refunds
9.1 Payment is accepted via credit card or debit card (Visa or Mastercard) OR Instant EFT to Laatlam via Payfast. Payfast use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on their websites. Users may go to their website (www.payfast.co.za ) to view their security certificates and security policies. Customer details will be stored by Laatlam separately from card details which are entered by the client on Payfast's secure site. Laatlam takes all reasonable steps to scrutinise all transactions to prevent attempted fraud and a transaction may be refused if Laatlam is not satisfied with its legitimacy.
9.2 No forex or international EFT-payments will be accepted. Any costs involved with the acceptance or refusal of forex payments will be for the account of the customer.
10. Agreements of Sale
10.1 Placing an item in a shopping basket, or adding it to a wishlist without completing the purchase cycle, does not constitute an agreement of sale between Laatlam and the purchaser. Users cannot hold Laatlamy liable if such items are not available when the purchase cycle is completed; and Laatlam may remove such an item from the shopping basket if no stock is available. An agreement of sale between Laatlam and a user only comes into effect if and when payment is received and the order is confirmed and processed by Laatlam during normal business hours (9am – 5pm). Laatlam reserves the right to refuse to accept and/or execute an order without giving any reasons. Laatlam also reserves the right to in its sole discretion cancel orders in whole or in part as circumstances dictate, in which event Laatlam shall only be liable to refund monies already paid by the user.
10.2 A customer is entitled to cancel their order, provided that it has not yet been processed. If it has been processed, our Returns policy will apply. Some orders may not be cancelled after they have been placed e.g. travel deals, voucher codes or personalised items.
11. Marketing and Special Promotions:
11.1 By submitting an order on our check out page, you agree to receive daily newsletters and marketing material from Laatlam.
11.2 Every effort is made to feature all products shown on any sales promotional material. However, should a specific product become unavailable for any reason, Laatlam reserves the right to use that product image for all promotional elements without the guarantee of selling that product on the day.
12. Applicable Law
12.1 This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.
13. Personal Data
13.1 Laatlam shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.
13.2 Laatlam will store the data provided by buyers in a data file. Such data will be used to execute buyers' orders and will be kept as long as necessary to handle any complaints about the execution of an order. No data will be passed on to third parties if such should jeopardise the buyer's privacy.
14. Changes To Agreement
14.1 Laatlam may, at its sole discretion, change this agreement or any part thereof at any time without notice.
15. Intellectual Property Rights
15.1 All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Laatlam and as such are protected from infringement by local and international legislation and treaties.